Customer service that runs itself
From AI chatbots to smart ticket routing and automatic responses. Faster service, 24/7 available, lower costs.
Your customers wait too long for answers
Customer service teams are overwhelmed with the same questions over and over. Response times increase, customers drop off, and outside office hours nobody is available. Meanwhile the backlog keeps growing.
Slow response times
Customers wait too long for answers, leading to frustration and customer loss.
Repetitive questions
The team answers the same questions daily about delivery times, return policies and invoicing.
No 24/7 support
Outside office hours there is no support, while customers still expect answers.
It is Monday morning. Your support inbox has 47 unread messages. Half of them are asking the same question: "Where is my order?" or "How do I reset my password?" Your team spends the first two hours of every day answering questions they have answered a thousand times before. And the customer who actually has a complex problem? They wait in line behind all the simple ones. Response times go up, customer satisfaction goes down, and hiring more support staff is not in the budget.
We build AI-powered customer service that handles the repetitive questions instantly, 24 hours a day, 7 days a week. Not a dumb chatbot that frustrates people, but an intelligent system trained on your knowledge base that gives accurate, helpful answers in your tone of voice. Complex questions get routed to the right person with full context, so your team spends their time on problems that actually need a human.
We integrate with your existing helpdesk (Zendesk, Freshdesk, Intercom, or even just email) and your knowledge base. The AI learns from your FAQ, your documentation, and your past support conversations. You stay in control of what it can and cannot answer. And when it does not know something, it says so and escalates properly.
Online store for sports nutrition and supplements
Context
A fast-growing Dutch e-commerce store with 2,500+ orders per month. Two customer service reps handled 80-100 tickets daily via email and live chat.
Challenge
Over 60% of all tickets were about the same topics: order status, return policy, product questions and delivery times. Staff kept typing the same answers. Outside office hours, wait times climbed to 14 hours. After Black Friday, volume spiked to 300+ tickets per day, resulting in angry reviews and lost sales.
Our approach
We built an AI chatbot based on their existing knowledge base and product catalog, connected to their Shopify backend for real-time order status. The bot answers standard questions directly via website chat and WhatsApp. Complex questions are automatically escalated to a team member, including customer history and order details.
Results
We connect your tools
No forced migrations. We build on the systems you already use.
What we automate
AI Chatbot
An intelligent chatbot that answers frequently asked questions, 24/7, in your company's tone of voice.
Smart Ticket Routing
Tickets are automatically categorized and routed to the right employee or department.
Automatic Email Responses
Standard questions are answered automatically, complex questions are forwarded with context.
FAQ Automation
Your knowledge base is automatically updated and made searchable for customers and employees.
How it works
Our proven process from intake to go-live, tailored to your situation.
Built for results, fully yours
Fixed price, 100% code ownership, no lock-in. Runs independently after delivery.
Time saved
10-20 hrs/week
Less manual work through automated customer service processes
Error reduction
Up to 95%
Consistent answers without human errors or missed questions
Speed
Seconds instead of hours
Customer questions that took hours manually are handled in seconds
What our clients say
Contract processing that cost our team 15 hours a week now runs fully automated. Live within 3 weeks, including integration with our case management system.
Joost van den Bogart
Partner · BBS Advocaten
The marketing automation reduced our lead follow-up time from 48 hours to 5 minutes. Conversion rate increased by 40%.
Femke van der Berg
Marketing Manager · Schippers Verzekeringen
Invoice processing that used to take half a day is now a matter of minutes. And the best part: the system is ours, no monthly licence fees.
Erik Vermeulen
CEO · Vermeulen & Partners Accountancy
The speed at which Managium responds is exceptional. Answer within a day, working prototype within a week. We are not used to that from IT providers.
Annemarie Visser
Operations Lead · CarePlan Thuiszorg
Contract processing that cost our team 15 hours a week now runs fully automated. Live within 3 weeks, including integration with our case management system.
Joost van den Bogart
Partner · BBS Advocaten
The marketing automation reduced our lead follow-up time from 48 hours to 5 minutes. Conversion rate increased by 40%.
Femke van der Berg
Marketing Manager · Schippers Verzekeringen
Invoice processing that used to take half a day is now a matter of minutes. And the best part: the system is ours, no monthly licence fees.
Erik Vermeulen
CEO · Vermeulen & Partners Accountancy
The speed at which Managium responds is exceptional. Answer within a day, working prototype within a week. We are not used to that from IT providers.
Annemarie Visser
Operations Lead · CarePlan Thuiszorg
Frequently asked questions
For which sectors?
We work with companies across various sectors. See how we serve your industry.
Ready to automate your customer service?
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